Terms & Conditions

terms and conditions

Regulations of the Online Store www.thedom.store

I Basic information about the online store

The online store at www.thedom.store is run by PARADA & PARADA PARADOWSKA I PARADOWSKI SPÓŁKA KOMANDYTOWA, REGON: 521169939, NIP: 6762611314, KRS 0000952445, Długa 56/1, 31-146 Kraków (hereinafter: the Store).
Contact with the Store: tel: 534 983 873; e-mail: info@thedom.store

II Placing an order via the online store

The buyer may place orders for products available in the assortment of the online store www.thedom.store 7 (seven) days a week and 24 (twenty four hours a day).
Placing an order takes place in several places:
1. Quick purchase in the online store www.thedom.store and logs into your online account;
2. User who buys goods in his basket;
3. The buyer chooses the method of delivery;
4. Buyer payment method;
5. We combine the client’s weight,
6. Buyers who receive e-mails refer to the notification and receipt of the order (in the case of a standard bank transfer, the Internet user first receives the e-mail notification, and then, after the Store has posted the pickup, the e-mail that accepts the order).
With the delivery of an offer for the sale of delivery products with the delivery of the order and is tantamount to acceptance of the regulation. E-mails picking up orders are tantamount to the Buyer’s acceptance of the order by purchases and the conclusion of a sales contract between the parties. The content of the website www.thedom.store only of the subpages is an invitation to work on the matter of art. 71 of the Civil Code and is not an offer submitted by the Store.
In the event that the buyer’s assessment is incorrect, including data that is inaccurate or inaccurate, the Store is not responsible or transfers to the delivery of the item for the widest possible purpose.
On behalf of the recipient, on behalf of the customer, purchases in the store with authorization to receive payments by e-mail.
In the widest place, by law in the field of the Store, not for the block of liability of mail servers, transfer to the address by the administrator leading by the Internet user and for the removal and blocking of mail by software, for assignment by the Buyer.
Users who already exist depend on the content.

III Registration and login

In order to register in the Online Store www.thedom.store (create an online account), the Buyer should select the “My Account” tab on the website www.thedom.store, select the “Create an account” option, enter your e-mail address and select the ” Create new account”. Then the internet user should complete and approve the registration form.
Registration in the online store www.thedom.store, as well as the use of the functionality of the online store www.thedom.store are free of charge.
After registering in the online store www.thedom.store, each login is carried out using the data provided in the registration form.
In order to remove the Buyer’s account from the www.thedom.store online store, please contact the www.thedom.store Store Service.
Logging in to the online store www.thedom.store takes place by selecting the “Log in” tab on the website www.thedom.store and entering the e-mail address and password provided during account registration in the login form.
The store reserves the right to delete the online account if it proves impossible to verify the correctness of the data provided in the registration process.

IV Payment

The prices indicated on the website www.thedom.store are given in Polish zlotys and include VAT. These are gross prices.
VAT is charged at the rate applicable at the time the order is placed and is included in the price indicated on the website. The prices of goods, listed on the website www.thedom.store, do not include shipping costs, the costs of certain packaging or the costs of other additional services ordered by the Buyer, which are payable separately.
Any additional costs will be announced to the Buyer when approving the order
The following payment methods are possible in the online store www.thedom.store:
1. Visa, Visa Electron, Mastercard, Maestro payment cards;
2. using the PAYU payment system
If you choose to pay by traditional transfer, the goods are shipped only after the Online Store receives the payment, i.e. after the funds are credited to the Store’s bank account.
Until payment for the goods:
1. The online store will refrain from shipping or releasing the goods;
2. ownership of the goods is not transferred to the Buyer;
In the absence of evidence to the contrary, the IT data held by www.thedom.store, as well as the data held by transport or courier service providers www.thedom.store, stored in accordance with appropriate security rules, constitute evidence of all transactions between www.thedom.store and The buyer. The online store will archive orders on an appropriate medium, in accordance with applicable regulations. The buyer will have access to them via the website www.thedom.store, in the “Orders” tab.
In all cases, the Store recommends the Buyer to keep an e-mail confirming his order.

V Execution of the contract

Information on goods and prices is valid as long as the goods are visible on the website www.thedom.store. The buyer has the possibility to check the availability of the goods sold on the information page of each goods. In the event of unavailability of the goods and out-of-date information on availability on the website, the Store will notify the Buyer of the unavailability of the goods.
The store carries out orders only in the territory of Poland, Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Spain, the Netherlands, Ireland, Lithuania, Luxembourg, Germany, Portugal, Czech Republic, Romania, Sweden, Slovakia, Slovenia, Hungary , Latvia.
The commencement of order fulfillment takes place immediately after the conclusion of the contract.
The maximum order fulfillment time is 2 to 3 business days in Poland and 3 to 5 business days in Europe starting from the submission of the offer by the Buyer, unless a different date has been individually agreed with the Buyer
Delivery costs are calculated separately and are given in the amount at the latest at the time of placing the order by the Buyer.
Delivery of the ordered goods takes place via a courier company.
Along with the goods, a VAT invoice or a fiscal receipt with the terms of the warranty is issued, and for selected products, a manufacturer’s warranty document. In the absence of any of these documents, it should be reported in order to remedy the deficiencies.
After receiving the package, the Buyer should carefully check the condition of the package and its contents. In the event of any loss or damage, the Buyer should take all steps necessary to determine the carrier’s liability. In the event of damage, it is recommended to draw up a damage report.
The Store is responsible for the accidental loss or accidental deterioration of the quality of goods during transport, until they are released to the Buyer who is a consumer.
The customer can pick up the ordered goods in person at the company’s headquarters, after mutual confirmation of the date of receipt. The Store does not charge any fees for personal collection.

VI The right to withdraw from the contract by the consumer

The buyer who is a natural person who makes purchases in the online store to the extent not related to his business or professional activity (consumer) has the right to withdraw from any contract concluded via the Online Store within 14 days from the delivery of the subject of the sales contract – without giving the reason for the withdrawal and without the obligation to incur costs other than those clearly indicated in the content of these regulations.
The deadline for withdrawal is met if the Consumer submits an appropriate statement before its expiry. The model of the declaration of withdrawal is attached to these Regulations. The use of the pattern is voluntary.
If the Buyer withdraws from the contract in electronic form, the Seller will immediately confirm the receipt of such a declaration by sending a message by e-mail.
The right to withdraw from a contract concluded outside the business premises or at a distance is not available to the consumer in relation to contracts:
1. for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that after the entrepreneur has fulfilled the service, he will lose the right to withdraw from the contract;
2. in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline to withdraw from the contract;
3. in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to satisfy his individual needs;
4. in which the subject of the service is an item that deteriorates quickly or has a short shelf-life;
5. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery;
6. in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items;
7. in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the sales contract, and the delivery of which may take place only after 30 days and the value of which depends on fluctuations in the market over which the entrepreneur has no control;
8. in which the consumer has expressly demanded that the entrepreneur come to him to make urgent repairs or maintenance; if the entrepreneur provides additional services other than those requested by the consumer, or provides items other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract in relation to additional services or items;
9. in which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery;
10. for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts;
11. concluded through a public auction;
12. for the provision of accommodation services, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract indicates the day or period of service provision;
13. for the delivery of digital content that is not recorded on a tangible medium, if the performance began with the consumer’s express consent before the deadline to withdraw from the contract and after informing the entrepreneur about the loss of the right to withdraw from the contract.
The store will return to the consumer all payments made by him not later than within 14 days from the date of receipt of the consumer’s statement on withdrawal from the contract, including the costs of delivering the goods.
The store will refund the payment using the same method of payment as used by the consumer, unless the consumer has expressly agreed to a different method of return, which does not involve any costs for him.
The store may withhold the reimbursement of payments received from the consumer until the goods are returned or the consumer provides proof of its return, depending on which event occurs first.
If the consumer has chosen a delivery method other than the cheapest standard delivery method offered by the Store, the Store is not obliged to refund the additional costs incurred by the consumer.
The consumer is obliged to return the item to the Store or hand it over to a person authorized by the Store for collection immediately, but not later than 14 days from the date on which he withdrew from the contract, unless the Store offered to pick up the item himself. To meet the deadline, it is enough to return the items before its expiry.
The consumer bears only the direct cost of returning the item.
The consumer is responsible for reducing the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.

VII Guarantee, warranty and complaint procedure

The store is obliged to deliver goods free from defects. The store, as the seller, is liable under the warranty if the product sold has a physical or legal defect – to the extent specified in the provisions of art. 556 and subsequent of the Civil Code.
For the avoidance of doubt, it is stated that none of the provisions of the Regulations limits the consumer’s rights under the provisions of applicable law in the territory of the Republic of Poland. In the event that such a provision exists, the provisions of the law in force in the territory of the Republic of Poland, in particular the Civil Code, shall apply.
In the case of a contract with a Consumer, if a physical defect has been found within one year from the date of handing over the item, it is assumed that it existed at the time of handing over the item to the Consumer.
The consumer, if the item sold has a defect, may:
1. Demand that the defect be removed;
2. Demand replacement of the defective item with one free from defects;
3. Submit a price reduction statement;
4. Submit a declaration of withdrawal from the contract if the defect is significant;
However, if the item has already been replaced or repaired by the Seller or the Seller has not satisfied the obligation to replace the item with a non-defective one or remove the defect, he is not entitled to replace the item or remove the defect.
The consumer may request a solution instead of the solution proposed by the Seller
1. exchange of things for one free from defects
2. defect removal unless it is impossible to bring the item into compliance with the contract in the manner chosen by the Consumer or would require excessive costs compared to the method proposed by the Seller. When assessing the excess of costs, the value of the defect-free item, the type and significance of the defect found are taken into account, as well as the inconvenience to which the Consumer would otherwise be exposed.
The consumer cannot withdraw from the contract if the defect is irrelevant.
The Seller is obliged to replace the defective item with a non-defective one or remove the defect within a reasonable time without undue inconvenience to the Consumer.
The Seller may refuse to satisfy the Consumer’s request if it is impossible to bring the defective item into conformity with the contract in the manner chosen by the Buyer or would require excessive costs compared to the second possible way to bring it into conformity with the contract.
The consumer who exercises the rights under the warranty is obliged to deliver the defective item to the address of the complaint at the expense of the Seller, and if, due to the type of item or the way it was installed, the delivery of the item by the Consumer would be excessively difficult, the Consumer is obliged to make the item available to the Seller at the place where which the thing is.
The costs of replacement or repair are borne by the Seller.
The Seller is obliged to accept the defective item from the Consumer in the event of replacement of the item with a non-defective one or withdrawal from the contract.
The seller within fourteen days will respond to:
1. statements about a request for a price reduction
2. requests to replace the item with one free from defects
3. defect removal request
Otherwise, it is considered that he considered the Consumer’s statement or request justified.
The Seller is liable under the warranty if a physical defect is found within two years from the date of delivery of the item to the Consumer.
The Online Store is not a guarantee of the goods offered for sale. If the guarantor grants a quality guarantee covering the goods offered for sale by the Store, its conditions are made available in the description of the goods on the website www.thedom.store or its subpages or in the guarantee document including the guarantor’s statements.
Complaints under the warranty or guarantee may be sent to the Store’s internet or traditional address, and under the guarantee also directly at authorized services indicated in the goods guarantee document.

VIII Gift cards

The Seller enables the purchase of a gift card constituting an electronic voucher issued to the bearer, authorizing to make single or multiple purchases in a stationary store located in Krakow at ul. Krowoderska 41/1 (physical gift card) or in the Online Store (Online gift card) within the agreed amount limit.
A physical gift card can be purchased in a stationary store or it can be sent by post, after ordering it and settling the payment. A physical gift card is issued to the User on a durable medium. A physical gift card can only be redeemed in a stationary store.
The online gift card is sent via e-mail in the form of a unique gift code that must be entered when finalizing the purchase. The on-line gift card can only be redeemed in the Online Store.
The User may purchase a Gift Card for a selected amount from the following amounts: PLN 200, 500, 1000, 2000.
The User is entitled to a one-time use of the Gift Card, the unused amount shall not be credited towards future purchases. The Buyer is also not entitled to increase the value of the Gift Card in excess of the initially paid and unused value.
Payment for the Gift Card may be made in cash or with a payment card accepted by the Online Store or by electronic payments made available as part of the Online Store. When purchasing a Gift Card in the Online Store, the option of payment on delivery is disabled.
A gift card within the meaning of applicable law is not an electronic payment instrument, nor is it an electronic payment card.
The Gift Card cannot be exchanged for cash (cash) in whole or in part, and the paid value of the Gift Card is not subject to interest.
Except as provided for by law, the Gift Card is non-returnable.
The Purchaser of the Gift Card on-line purchased in the Online Store who is a consumer has the right to withdraw from the Online Gift Card sale agreement without giving any reason within 14 days from the date of concluding the agreement, if he has not started using the Gift Card online. Withdrawal from the contract for an on-line Gift Card and its return are subject to the rules of withdrawal and return resulting from applicable law and the regulations of the Online Store to the extent specified in point. VI.
The Store does not issue duplicate Gift Cards.
The User may use the Gift Card at any time, but not later than 6 months from its purchase.
When redeeming a Gift Card, the User is not entitled to receive the rest in cash, if the value of the received Goods is lower than the current value of the Gift Card. The remaining, unused value of the Gift Card is forfeited.
If the price of the Goods purchased by the User is higher than the amount of funds on the Gift Card, the User is obliged to pay the difference in cash or with a payment / credit card or other form accepted by the Seller.
The Publisher has the right to refuse payment with a Gift Card in the event of insufficient funds on the Gift Card, expiry of the Gift Card’s expiry date, or temporary technical possibilities of making payments with a Gift Card (e.g. failure to read the Gift Card due to damage to its carrier).
A gift card is a bearer card and may be transferred to another person who becomes its User from the moment of its transfer.
A gift card, after its expiry date, ceases to be active and does not entitle to further purchases. In the event that, despite the expiry of the validity period of the Gift Card, unused amounts remain on it, these amounts are not refundable and may not be the subject of any claims.
The User is responsible for the correct use and security of the Gift Card. The Seller shall not be liable for any Gift Cards that have been lost or whose carrier, after being handed over to the User, has been damaged or destroyed for reasons other than those attributable to the Seller. In the event of loss (including theft), damage or destruction of the Gift Card carrier, the Gift Card referred to above cannot be recreated.
In the event of issuing a complaint decision to recognize the return of the purchased Goods purchased with a Gift Card, the User will in return receive the equivalent of the purchase amount of the Goods under complaint in the form of a physical Gift Card with the value of the return, and in cases where it is not possible in cash or by bank transfer to the indicated bank account.
When returning the Goods purchased in the Online Store with the use of a Gift Card, the User will receive a refund of the value of the paid price in the form of an on-line Gift Card with the return value, and in cases where this is not possible by transfer to the account. In this case, the condition for the refund of the price of the Goods purchased with the on-line Gift Card is the prior provision of the account number to which this refund is to be made.

IX Out-of-court ways of dealing with complaints and redress

The consumer has, among others the following options for using out-of-court complaint and redress procedures:
1. The consumer is entitled to apply to the permanent amicable consumer court operating at the Trade Inspection with a request to settle the dispute arising from the concluded Sales Agreement;
2. The consumer is entitled to apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings for the amicable settlement of the dispute between the Consumer and the Seller;
3. The consumer may obtain free assistance in resolving a dispute between the Consumer and the Seller, also using the free assistance of a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers);
Detailed information on the possibility for the Consumer to use extrajudicial means of dealing with complaints and redress and the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodeship Inspectorates of Inspection Handlowa and at the following internet addresses: http://www.uokik.gov.pl and www.rf.gov.pl.
Settlement of disputes arising between the Seller and the Buyer shall be submitted to the competent courts in accordance with the provisions of generally applicable Polish law.
Settlement of disputes arising between the Seller and the Buyer who is not a Consumer shall be submitted to the court having jurisdiction over the seat of the Seller.

X Processing of personal data

Personal data is processed by the entity running the Store, i.e. PARADA & PARADA PARADOWSKA I PARADOWSKI SPÓŁKA KOMANDYTOWA, REGON: 521169939, NIP: 6762611314, KRS 0000952445, ul. Krowoderska 41/1, 31-141 Krakow.

The Buyer declares that the personal data provided by him is his data. One natural person may have only one account at www.thedom.store.

In connection with the obligation resulting from Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC ( general regulation on data protection) (Official Journal of the European Union No. 119, p. 1) (hereinafter: GDPR), we would like to inform you that:

The administrator of the internet users’ data is PARADA & PARADA PARADOWSKA I PARADOWSKI SPÓŁKA KOMANDYTOWA, REGON: 521169939, NIP: 6762611314, KRS 0000952445, ul. Długa 56/1, 31-146 Krakow
In matters related to the protection of personal data, you can contact the Administrator at the e-mail address info@thedom.store or in writing to the address of the Administrator’s seat.
Personal data of the users of the online store will be processed for the purpose of:
- providing services by electronic means in the form of: setting up and operating an account on the website www.thedom.store, concluding with the Buyer and performing contracts for the sale of products ordered by the Buyer in the online store www.thedom.store (the basis for processing is Article 6 (1) letter b GDPR);
- return and exchange of products and consideration of possible complaints (the basis for processing is Article 6 (1) (b) of the GDPR),
- fulfillment of legal obligations, in particular the fulfillment of the obligation to conduct financial reporting (the basis for processing is Article 6 (1) (c) of the GDPR)
- implementation of the legitimate interest of the Administrator (the basis for processing is Article 6 (1) (f) of the GDPR), which should be understood as:
  - conducting direct marketing activities (including the newsletter) – due to specific provisions, activities via e-mail or telephone number are carried out on the basis of a separate consent to use the appropriate communication channel,
  - research on the satisfaction of the user of the online store www.thedom.store with its operation – due to specific provisions, actions via e-mail or telephone number are conducted on the basis of a separate consent to the use of an appropriate communication channel,
  - establishing, investigating or defending claims related to the functioning of the www.thedom.store website and services provided through the online store operated at the address indicated.
The recipients of the personal data of the users of the online store may be the relevant state authorities operating on the basis of generally applicable laws. Buyers’ personal data may be transferred to entities processing personal data at the request of the administrator, including IT service providers, marketing agencies, entities responsible for customer satisfaction surveys – where such entities process data on the basis of a contract with the administrator and only in accordance with the administrator’s instructions. Additionally, in connection with with the execution of orders, Buyers’ data may be transferred to the Polish Post Office and courier companies and entities responsible for electronic payments. The administrator provides data to employees / associates authorized to process data, law firms.
Personal data of the users of the online store will be processed until:
- termination of the contract for the provision of electronic services,
- limitation of claims under the sales contract,
- for the period provided for in the Regulations for the submission and consideration of complaints or replacement of goods,
- expiry of the obligation to store data resulting from legal provisions, in particular the obligation to store accounting documents regarding the sales contract
- until an effective objection to data processing is submitted (where the basis for processing is the legitimate interest of the administrator).
The buyer, in connection with the processing of his personal data, has the following rights: the right to access his data and the right to rectify or delete it (Personal data may be corrected or deleted after logging in to the account, “My account” tab), processing restrictions, the right to data transfer, the right to object, the right to withdraw consent at any time without affecting the lawfulness of the processing which was carried out on the basis of consent before its withdrawal.
The user of the online store has the right to lodge a complaint with the President of the Personal Data Protection Office, if he considers that the processing of his personal data violates the provisions of the GDPR.
Your personal data is not transferred to third countries,
Providing personal data by the Internet user is voluntary, however, failure to provide them may prevent the Store from providing electronic services and making purchases by the Internet user in the online store.
Using the online store portal is related to the processing of the user’s personal data, which should be understood, inter alia, IP address or other identifiers and information collected via cookies or other similar technologies. The information collected in this way, including personal data, allows, thanks to their automated processing (profiling), to provide the Buyer with marketing content tailored to the preferences / interests of each user.

XI Hardware requirements

Using the online store www.thedom.store is possible provided that the Buyer’s ICT system meets at least the following technical requirements:
1. current browser version (supported browsers: Mozilla Firefox, Google Chrome, Safari – only current versions of browsers from manufacturers’ websites for Windows and Mac OS X) with Java Script and Cookies support enabled; for mobile devices, the current version of the Safari browser, Google Chrome for IOS 13+ and Google Chrome and the default browser for Android 10+.
2. minimal viewport 320px
3. the client’s own access to a computer station or terminal device with access to the Internet;
4. installed support for Quick Time plugins;
5. an active e-mail account (e-mail);
The Store’s websites use cookies.